Refund and Returns Policy
Refund and Returns Policy
Tealaces Cosmetics Store
14b, Kudirat Abiola Street, Egbeda, Lagos, 100276, Nigeria
Returns
We only accept returns for items damaged upon delivery or lost in transit. Refunds or exchanges are not offered for any other reason, such as a change of mind.
To return a damaged item, please mail it to the address provided above. Inspect your package upon delivery. If it is damaged, do not accept it and contact us within 24 hours at:
- Email: [email protected]
- Phone: +234 703 958 3670
Shipping Returns
- Customers are responsible for return shipping costs, which are non-refundable.
- We recommend using a trackable shipping service or insurance for expensive items, as we cannot guarantee receipt of your return.
- Delivery times vary by location.
Refunds
Refunds are issued only for:
- Damaged Items: Notify us within 24 hours of delivery.
- Lost Parcels: We’ll notify you promptly if a parcel is lost. If unlocated after 5 working days, a refund will be processed to your bank account.
Late or Missing Refunds
If your refund hasn’t arrived:
- Check your bank account.
- Contact your bank for processing delays.
- If still unresolved, email us at [email protected].
Exchanges
We do not offer exchanges.
Questions?
Reach out to us:
- Email: [email protected]
- Phone: +234 703 958 3670
- Address: 14b, Kudirat Abiola Street, Egbeda, Lagos, 100276, Nigeria
We’re committed to ensuring your Tealaces experience is seamless!